Our mission here at Japan Gray Line Co., Ltd. (Our Philosophy)is to create new worthy ideas and services for a new era and to provide “Satisfaction from Bottom of the Heart” for customers through the tours and events organized by our company.
Even within our modern-day rapid internet society, we make it our mission to take seriously the trust and confidence of each individual we work with, and to preserve this positive cycle of trust. Therefore we will strictly protect private information and identities entrusted to us.
According to the following “Personal Information Protection Guidelines”, all of our staff will handle all personal information of our clients and employees in the following manner, for the purpose of building a profitable and fulfilling enterprise, and improving our management system.
Personal Information Inquiry Section: Atsuhiro Tanabe, Director
Japan Gray Line Co., Ltd.
information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in
● “Business”, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company
as the legal entity that collects Consumers’ personal information and determines the purposes and
means of the processing of Consumers’ personal information, or on behalf of which such information
is collected and that alone, or jointly with others, determines the purposes and means of the
processing of consumers’ personal information, that does business in the State of California.
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to
Japan Gray Line co.,Ltd.
For the purpose of the GDPR, the Company is the Data Controller.
● “Consumer”, for the purpose of the CCPA (California Consumer Privacy Act), means a natural
person who is a California resident. A resident, as defined in the law, includes (1) every individual
who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is
domiciled in the USA who is outside the USA for a temporary or transitory purpose.
● “Cookies” are small files that are placed on Your computer, mobile device or any other device by a
website, containing the details of Your browsing history on that website among its many uses.
● “Data Controller”, for the purposes of the GDPR (General Data Protection Regulation), refers to the
Company as the legal person which alone or jointly with others determines the purposes and means
of the processing of Personal Data.
● “Device” means any device that can access the Service such as a computer, a cell phone or a
● “Do Not Track” (DNT)” is a concept that has been promoted by US regulatory authorities, in
particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and
implement a mechanism for allowing internet users to control the tracking of their online activities
● “Personal Data” is any information that relates to an identified or identifiable individual.
For the purposes of GDPR, Personal Data means any information relating to You such as a name,
an identification number, location data, online identifier or to one or more factors specific to the
physical, physiological, genetic, mental, economic, cultural or social identity.
For the purposes of the CCPA, Personal Data means any information that identifies, relates to,
describes or is capable of being associated with, or could reasonably be linked, directly or indirectly,
● “Sale”, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting,
releasing, disclosing, disseminating, making available, transferring, or otherwise communicating
orally, in writing, or by electronic or other means, a Consumer’s personal information to another
business or a third party for monetary or other valuable consideration.
● “Service” refers to the Website.
● “Service Provider” means any natural or legal person who processes the data on behalf of the
Company. It refers to third-party companies or individuals employed by the Company to facilitate the
Service, to provide the Service on behalf of the Company, to perform services related to the Service
or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR,
Service Providers are considered Data Processors.
● “Usage Data” refers to data collected automatically, either generated by the use of the Service or
from the Service infrastructure itself (for example, the duration of a page visit).
● “Website” refers to Inbound Travel & Operation, accessible from jgltraveljapan.co.jp
● “You” means the individual accessing or using the Service, or the company, or other legal entity on
behalf of which such individual is accessing or using the Service, as applicable.
Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or
as the User as you are the individual using the Service.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that
can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address),
browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the
time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information
automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You
access the Service by or through a mobile device.
Tracking Technologies and Cookies
information. Tracking technologies used are beacons, tags, and scripts to collect and track information and
to improve and analyze Our Service. The technologies We use may include:
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or
mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web
We use both Session and Persistent Cookies for the purposes set out below:
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website
and to enable You to use some of its features. They help to authenticate users and prevent
fraudulent use of user accounts. Without these Cookies, the services that You have asked for
cannot be provided, and We only use these Cookies to provide You with those services.
● Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
● Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such
as remembering your login details or language preference. The purpose of these Cookies is to
provide You with a more personal experience and to avoid You having to re-enter your preferences
every time You use the Website.
● Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users
use the Website. The information gathered via these Cookies may directly or indirectly identify you
as an individual visitor. This is because the information collected is typically linked to a
pseudonymous identifier associated with the device you use to access the Website. We may also
use these Cookies to test new pages, features or new functionality of the Website to see how our
users react to them.
For more information about the cookies we use and your choices regarding cookies, please visit our
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this
obligations (for example, if we are required to retain your data to comply with applicable laws), resolve
disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained
for a shorter period of time, except when this data is used to strengthen the security or to improve the
functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company’s operating offices and in any
other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in
or a country unless there are adequate controls in place including the security of Your data and other
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.
We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to
do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over
the Internet, or method of electronic storage is 100% secure. While We strive to use commercially
acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect,
store, use, process and transfer information about Your activity on Our Service in accordance with their
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics: a website analytics service provided by Google Inc (“Google”)
For further information about Google Analytics please visit www.google.com/analytics and
We may provide paid products and/or services within the Service. In that case, we may use third-party
services for payment processing (e.g. payment processors).
We may process Personal Data under the following conditions:
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing,
and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a
requirement necessary to enter into a contract.
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can
exercise Your rights.
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please
note that we may ask You to verify Your identity before responding to such requests. If You make a request,
We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal
Data. For more information, if You are in the European Economic Area (EEA), please contact Your local
data protection authority in the EEA.
This privacy notice section for California residents supplements the information contained in Our Privacy
Policy and it applies solely to all visitors, users, and others who reside in the State of California.
We collect information that identifies, relates to, describes, references, is capable of being associated with,
or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a
list of categories of personal information which we may collect or may have been collected from California
residents within the last twelve (12) months.
Please note that the categories and examples provided in the list below are those defined in the CCPA.
This does not mean that all examples of that category of personal information were in fact collected by Us,
but reflects our good faith belief to the best of our knowledge that some of that information from the
applicable category may be and may have been collected. For example, certain categories of personal
information would only be collected if You provided such personal information directly to Us.
Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet
Protocol address, email address, account name, driver’s license number, passport number, or other
● Category B: Personal information categories listed in the California Customer Records
statute (Cal. Civ. Code § 1798.80(e)).
Examples: A name, signature, Social Security number, physical characteristics or description,
address, telephone number, passport number, driver’s license or state identification card number,
insurance policy number, education, employment, employment history, bank account number, credit
card number, debit card number, or any other financial information, medical information, or health
insurance information. Some personal information included in this category may overlap with other
● Category C: Protected classification characteristics under California or federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or
creed, marital status, medical condition, physical or mental disability, sex (including gender, gender
identity, gender expression, pregnancy or childbirth and related medical conditions), sexual
orientation, veteran or military status, genetic information (including familial genetic information).
● Category D: Commercial information.
Examples: Records and history of products or services purchased or considered.
● Category E: Biometric information.
Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used
to extract a template or other identifier or identifying information, such as, fingerprints, faceprints,
and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or
● Category F: Internet or other similar network activity.
Examples: Interaction with our Service or advertisement.
● Category G: Geolocation data.
Examples: Approximate physical location.
● Category H: Sensory data.
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
● Category I: Professional or employment-related information.
Examples: Current or past job history or performance evaluations.
● Category J: Non-public education information (per the Family Educational Rights and
Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Examples: Education records directly related to a student maintained by an educational institution or
party acting on its behalf, such as grades, transcripts, class lists, student schedules, student
identification codes, student financial information, or student disciplinary records.
● Category K: Inferences drawn from other personal information.
Examples: Profile reflecting a person’s preferences, characteristics, psychological trends,
predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Under CCPA, personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
Use of Personal Information for Business Purposes or Commercial Purposes
We may use or disclose personal information We collect for “business purposes” or “commercial purposes”
(as defined under the CCPA), which may include the following examples:
Please note that the examples provided above are illustrative and not intended to be exhaustive. For more
details on how we use this information, please refer to the “Use of Your Personal Data” section.
If We decide to collect additional categories of personal information or use the personal information We
We may use or disclose and may have used or disclosed in the last twelve (12) months the following
categories of personal information for business or commercial purposes:
When We disclose personal information for a business purpose or a commercial purpose, We enter a
contract that describes the purpose and requires the recipient to both keep that personal information
confidential and not use it for any purpose except performing the contract.
As defined in the CCPA, “sell” and “sale” mean selling, renting, releasing, disclosing, disseminating, making
available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a
consumer’s personal information by the business to a third party for valuable consideration. This means
that We may have received some kind of benefit in return for sharing personal information, but not
necessarily a monetary benefit.
Please note that the categories listed below are those defined in the CCPA. This does not mean that all
examples of that category of personal information were in fact sold, but reflects our good faith belief to the
best of our knowledge that some of that information from the applicable category may be and may have
been shared for value in return.
We may sell and may have sold in the last twelve (12) months the following categories of personal
We may share Your personal information identified in the above categories with the following categories of
We do not knowingly collect personal information from minors under the age of 16 through our Service,
although certain third party websites that we link to may do so. These third-party websites have their own
Internet usage and instruct their children to never provide information on other websites without their
We do not sell the personal information of Consumers We actually know are less than 16 years of age,
unless We receive affirmative authorization (the “right to opt-in”) from either the Consumer who is between
13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers
who opt-in to the sale of personal information may opt-out of future sales at any time. To exercise the right
to opt-out, You (or Your authorized representative) may submit a request to Us by contacting Us.
If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal
information, please contact Us with sufficient detail to enable Us to delete that information.
The CCPA provides California residents with specific rights regarding their personal information. If You are
a resident of California, You have the following rights:
In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact
Only You, or a person registered with the California Secretary of State that You authorize to act on Your
behalf, may make a verifiable request related to Your personal information.
Your request to Us must:
We cannot respond to Your request or provide You with the required information if we cannot:
Any disclosures We provide will only cover the 12-month period preceding the verifiable request’s receipt.
For data portability requests, We will select a format to provide Your personal information that is readily
usable and should allow You to transmit the information from one entity to another entity without hindrance.
You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a
verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right
to opt-out, please contact Us.
The Service Providers we partner with (for example, our analytics or advertising partners) may use
technology on the Service that sells personal information as defined by the CCPA law. If you wish to opt out
of the use of Your personal information for interest-based advertising purposes and these potential sales as
defined under CCPA law, you may do so by following the instructions below.
Please note that any opt out is specific to the browser You use. You may need to opt out on every browser
that You use.
You can opt out of receiving ads that are personalized as served by our Service Providers by following our
instructions presented on the Service:
The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you
change browsers or delete the cookies saved by your browser, You will need to opt out again.
Your mobile device may give You the ability to opt out of the use of information about the apps You use in
order to serve You ads that are targeted to Your interests:
You can also stop the collection of location information from Your mobile device by changing the
preferences on Your mobile device.
Our Service does not respond to Do Not Track signals.
However, some third party websites do keep track of Your browsing activities. If You are visiting such
websites, You can set Your preferences in Your web browser to inform websites that You do not want to be
tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally
identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware
that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have
collected Personal Data from anyone under the age of 13 without verification of parental consent, We take
steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires
consent from a parent, We may require Your parent’s consent before We collect and use that information.
Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an
established business relationship with us can request information once a year about sharing their Personal
Data with third parties for the third parties’ direct marketing purposes.
If you’d like to request more information under the California Shine the Light law, and if You are a California
resident, You can contact Us using the contact information provided below.
California Business and Professions Code Section 22581 allows California residents under the age of 18
who are registered users of online sites, services or applications to request and obtain removal of content
or information they have publicly posted.
To request removal of such data, and if You are a California resident, You can contact Us using the contact
information provided below, and include the email address associated with Your account.
Be aware that Your request does not guarantee complete or comprehensive removal of content or
information posted online and that the law may not permit or require removal in certain circumstances.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party
every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any
third party sites or services.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming
are effective when they are posted on this page.